Evaluation & Feedback

There are a variety of mechanisms used to assess the effectiveness and impact of the P=ENTS methodology. These includes data gathering techniques, feedback and evaluation mechanisms, evaluation criteria and performance metrics to measure progress and make necessary adjustments.

Data Gathering Techniques

Tools and approaches we use to obtain primary information and insights.

• Surveys: Captures broad feedback.
• Interviews: Gleaning deeper insights from individuals.
• Observations: Seeing direct community interactions.
• Document Analysis: Extracting insights from pre-existing documents.
• Digital Analytics: Interpreting online behaviour and preferences.
• Participatory Mapping: Representing community viewpoints visually.
• Photovoice: Where we use images to narrate experiences.
• Diaries or Journals: Analysis of extended personal experiences and reflections.
• Case Studies: Where we delve deeper into specific community incidents.
• Ethnographic Studies: Researching community culture.
• Polling: This provides instant data on community views, often provided anonymously.
• Story Circles: Amplifies individual narratives.
• Art-based Methods: Facilitating expression through art forms.
• Network Analysis: Investigating the structure and dynamics of community networks.

Feedback & Evaluation Mechanisms

P=ENTS methodology approaches for continuous monitoring, feedback collection and impact assessment.

• Focus Groups: Gathering collective viewpoints on specific topics.
• Feedback Forms: Channels for direct suggestions or reporting.
• Community Meetings & Town Halls: Where we encourage open discussion, feedback and updates - but it's often difficult to find true sentiments in this format.
• Online Community Forums: Offers digital spaces for member discussions and feedback.
• Peer Reviews: Asking community members to assess specific projects or contributions.
• Stealth Observer: Measures community progress by using individuals trained to act as new joiners.
• Suggestions: A forum, channel or other method used to invite ideas and suggestions.
• Benchmarking: Comparing community practices and performance against recognised standards or competitors.
• Impact Assessment: Evaluating the broader effects of community actions on its environment and members.

Evaluation Criteria

Our standards to gauge the health, impact and vibrancy of a community.

• Engagement Level: Measuring the depth of active community involvement.
• Membership Growth: Monitoring increases in community membership.
• Retention Rate: Evaluates attrition and the consistency of member participation.
• Collaboration and Cooperation: Assesses mutual effort and knowledge sharing.
• Impact on Individual Well-being: Gauges personal gains from community involvement.
• Impact on Community Well-being: Assesses the community's broader positive influence.

Performance Metrics

Quantifiable indicators to track the progress and engagement of P=ENTS communities.

• Community Size: Counting the total number of members, active and inactive.
• Attendance and Participation Rates: Monitoring community event involvement.
• Response Rate: Tracking participation in feedback efforts.
• User Activity: Quantifying engagement on community platforms.
• Website Traffic: Analysing site engagement metrics.
• Social Media Metrics: Measuring digital outreach and engagement performance.
• Conversion Rate: Assessing how member actions align with community goals.
• Satisfaction and NPS: Evaluating member satisfaction and advocacy potential.